Last updated: 13 August 2026
Indian Fire Equipment Systems (“IFES”, “we”, “us”, “our”) operates the website www.ifes.co.in. We respect the privacy of every architect, consultant, contractor, builder and building owner who contacts us, and we handle your information with the same care we apply to our products. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.
By using this website or submitting an enquiry through it, you agree to the practices described in this policy.
1. Information We Collect
Information you provide to us
- Contact details — name, company or firm name, mobile number, email address and city, submitted through our quote form, call-back form, WhatsApp form or contact page.
- Project information — product interest, fire rating required, quantity, door sizes, delivery location, drawings, door schedules and other requirement details you choose to share.
- Order and billing details — purchase order, GST number, billing and site delivery address, and payment reference details, where an order is placed.
Information collected automatically
- IP address, browser type, device type, operating system, referring page, pages viewed and time spent on the site.
- Cookie and analytics data collected through Google Analytics and Google Tag Manager.
We do not collect sensitive personal data such as bank account passwords, card numbers or biometric information through this website.
2. How We Use Your Information
- To respond to enquiries and prepare quotations, door schedules and technical specifications.
- To process, manufacture, dispatch and install confirmed orders.
- To share supporting documentation such as BIS licence copies, CBRI test certificates and compliance statements for fire NOC submissions.
- To provide after-sales, warranty and service support.
- To send order updates and, occasionally, product or price information relevant to your project.
- To maintain statutory books of account and comply with tax and other legal obligations.
- To measure website performance and improve the content and structure of our pages.
3. Cookies and Analytics
Our website uses cookies and similar technologies to remember your preferences and to understand how visitors use the site. Analytics data is aggregated and is not used to identify you personally. You may block or delete cookies through your browser settings; certain parts of the site may not function as intended if cookies are disabled.
4. Sharing of Information
We do not sell, rent or trade your personal information. We share it only in the following situations:
- With transporters, logistics partners and installation teams, to the extent needed to deliver and install your order.
- With banks and payment channels for invoicing and payment realisation.
- With our auditors, chartered accountants and legal advisors, under a duty of confidentiality.
- Where disclosure is required by law, by a court, or by a government or fire safety authority.
5. Data Retention
Enquiry records are retained for as long as they remain commercially relevant. Order, invoice and statutory records are retained for the period required under applicable Indian tax and company law. You may ask us to delete enquiry data that we are not legally required to keep.
6. Data Security
We apply reasonable technical and organisational safeguards — restricted access, secure hosting and password-protected administration — to protect the information in our possession. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your enquiry data, subject to our legal retention obligations.
- Opt out of promotional messages at any time by writing to us or replying with “Unsubscribe”.
Write to ifire.sg@gmail.com with your request and we will respond within a reasonable period.
8. Third-Party Links
This website may link to third-party sites, social media profiles and mapping services. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their policies separately.
9. Children’s Privacy
Our products and services are intended for businesses and professionals. This website is not directed at children, and we do not knowingly collect information from anyone under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with a new “Last updated” date.
Contact Us
For any question regarding this policy, please write to us:
- Indian Fire Equipment Systems
- Plot No. 34 & 35, II Floor, Part of 152B, Near L Block, New Arya Samaj Road, Uttam Nagar, Delhi – 110059, India
- Email: ifire.sg@gmail.com
- Phone: +91 98712 94627 / +91 98102 77407