Last updated: 13 August 2026
Indian Fire Equipment Systems manufactures fire doors and allied products largely to order, against approved sizes, hardware and finishes. This policy explains when an order may be cancelled or amended, and how claims for damaged, defective or short-supplied goods are handled.
1. Made-to-Order Products
Fire doors, frames and special-purpose doors are manufactured to the dimensions, fire rating, hardware and finish approved by the buyer. Once material has been cut and fabrication has begun, such goods cannot be resold or restocked. Cancellation terms below reflect this.
2. Order Cancellation
- Before drawing approval / before production starts — the order may be cancelled in writing. The advance is refundable after deducting design, drawing and administrative charges actually incurred.
- After production has started — cancellation is accepted only against payment for material already procured or processed and work already carried out. The balance, if any, is refunded.
- After the goods are ready or dispatched — the order cannot be cancelled and the full invoice value remains payable.
- Standard stock items in original, unused, uninstalled condition may be returned within 7 days of delivery with prior written approval, subject to a restocking and freight deduction.
3. Changes to a Confirmed Order
Changes to sizes, hardware, fire rating or finish after drawing approval are treated as a revision. Any resulting cost and delivery impact will be advised in writing and requires your confirmation before we proceed.
4. Damaged, Defective or Short-Supplied Goods
- Please inspect the consignment at the time of delivery, before signing the transporter’s lorry receipt or proof of delivery.
- Any visible damage or shortage must be recorded on the transporter’s copy and reported to us in writing within 48 hours of delivery, with photographs and the invoice or purchase order number.
- Manufacturing defects reported within the warranty period will be repaired or replaced at our option after inspection.
- Claims raised after the periods above, or in respect of goods already installed, modified or painted, cannot be accepted.
5. Replacement Preferred Over Refund
Because a fire door is a certified safety product, our first remedy for a valid claim is repair or replacement of the affected component or assembly. A refund is offered only where repair or replacement is not practicable.
6. Non-Refundable Items
- Custom-size doors, non-standard RAL shades and special finishes.
- Lead-lined, clean room, cold storage and other special-purpose doors made to project-specific requirements.
- Goods that have been installed, cut, drilled, welded, repainted or otherwise altered.
- Freight, unloading, lifting and installation charges already incurred, and taxes already deposited with the authorities.
7. How Refunds Are Processed
Approved refunds are made to the same bank account from which payment was received, against a credit note, normally within 7 to 10 working days of approval. Refunds are not made in cash or to a third-party account.
8. How to Raise a Request
Email ifire.sg@gmail.com or call +91 98712 94627 with your purchase order or invoice number, the item description, the quantity affected and supporting photographs. Our team will acknowledge your request and advise the next step.
Contact Us
For any question regarding this policy, please write to us:
- Indian Fire Equipment Systems
- Plot No. 34 & 35, II Floor, Part of 152B, Near L Block, New Arya Samaj Road, Uttam Nagar, Delhi – 110059, India
- Email: ifire.sg@gmail.com
- Phone: +91 98712 94627 / +91 98102 77407